Monthly Archives: February 2013

Unique Job, Lonely Role

CEO accountabilities are unique within the enterprise

A CEO

As CEO, or business owner, or company president, you occupy a unique and a lonely position. Not surprisingly, your job description is a one-of-a-kind, whether you have actually written it or not. You are accountable for certain high level responsibilities, because only you can perform them. It is these responsibilities that should be your guide to priorities, to how you spend your company time.

Here are the universal accountabilities for someone running a private business, regardless of the size of that business. Continue reading

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Can you hear them now?

The CEO is ultimately responsible for the creation of efficient processes for the business.

Airborne

I find myself on an airplane a few times each year, and I’m always critically observing the many processes involved in air travel.  Everything from my online purchase of the ticket to the claiming of my luggage.  And it always occurs to me that my clients are examining my processes in a similar, critical manner.

If you gave each of your customers/clients a grade card to fill out, how would they rate your company at each touch point in their relationship with you?  Why not at least create the grade card, listing all those processes that involve interaction with your customer?  Then, if you have the courage, start handing them out and asking for feedback.